Question: What kind of processes exist in these scenarios?
When asked about missing or weak policies and procedures, the respondent says, “I don’t like to get too detailed about the operation because I don’t want an audit finding” or “Meh, I like some flexibility”.
The majority of workers in an operation pool their money, buy a Powerball ticket and win, and immediately cartwheel and backflip out the door into early retirement, taking detailed—undocumented—operating process information with them.
The workers in an operation don’t use the manual to deactivate oxygen generators. Later that day the package that contains the improperly deactivated oxygen generators is loaded in an aircraft. Shortly after takeoff the oxygen generators catch fire. The flight control cables fail. The aircraft crashes, killing 110 people.
Answer: Uncontrolled processes based on tribal knowledge.
Uncontrolled processes based on tribal knowledge (1) increase costs (2) decrease quality (3) weaken compliance with applicable regulations and standards and (4) compromise physical, emotional, and economic safety.
What I Do
I help you define your processes and write your manual
This graphic depicts a continuous improvement cycle applied to an operation. The operation could be one process, all the processes in a department, in a company, etc.
Before training workers to operate, measure, and improve it, the operation must be clearly, completely, and concisely defined.*
This critical step is required to start the cycle.
What You Receive
You receive an updated or new manual:
That (1) reduces costs (2) increases quality (3) improves compliance with applicable regulations and standards and (4) minimizes physical, emotional, and economic safety hazards.
That is written in the software you use.
How I Do It
Determine manual content requirements suggested by current industry-specific guidance materials and imposed by current applicable national, state, and local laws.
Identify content gaps by evaluating your current operation and current manual.
Work shoulder-to-shoulder with you, your colleagues, your employees to:
Plan the work needed to fill the content gaps (work scope depends on the nature and number of gaps).
Execute the plan to create a lean, relevant, easy to use, and easy to understand manual that meets or exceeds your expectations and industry-specific standards.
*Quality is directly proportional to client participation.